Reopening Letter to Clients 05/25/20
We are pleased to announce the Governor`s task force has announced June 1st as the reopening day for Massage Therapy and we are really excited to be able to reach out to our many great clients and let you know how much miss seeing you.
It`s been a long scary stretch but hopefully we can all come out of this stronger and even better than before.
Our communities have been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our practice’s commitment to your safety.
Cleanliness and disinfecting surfaces have always been routine in our practice and we`ve have been working hard for weeks to have a solid plan of heightened protocols in place, to be sure we could reopen safely when Governor Sununu deemed conditions warrant reopening. Our commitment from the start has been to only move forward with a reopening once we’re confident we can do so safely for both our clients and staff alike. We have been looking at every available piece of data — including local cases, near and long‑term trends, and guidance from national and local health officials. These are not decisions we rush into. That said, we are now very confident in our preparation for reopening.
We have received many phone calls and are well aware of how many of you are ready and in great need of again receiving treatments. During this time, we have felt helpless and it has been very difficult for us to not be able to provide the help so many of you need and rely on for day to day functionality.
We ask that you please be patient and understand that we will do our best to accommodate your scheduling needs as we know many of you are anxious to get back into our office. As mentioned above, during this time we have implemented additional safety precautions to help protect our patients and staff.
We are very aware of the need of relaxation and tranquility in your appointments and although there are many added safety protocols, as a client, the additions will be minimal, most will be completed by our staff. You, our clients, will be briefed on changes mandated by the Governor`s task force on reopening at time of booking and then sent an email reminder and called 24 hours prior to your appointment, at which time clients will be asked to prepay their appointment. All clients and staff are required to wear face masks, please bring your own if possible, if you don`t have one Ka lani will provide you with one. Clients will not need to wear a mask when lying prone (face down). We also ask you to enter the practice only 3 minutes before your appointment, at which time you will be asked to voluntarily have your temperature scanned (non-contact thermal forehead scanner) and sign that you have read the questionnaire and acknowledge not having answered “yes” to any off the questions. Your Therapist will be waiting to greet you and bring you into a treatment room (or bathroom first) bypassing the waiting room.
Retail products are available for sale. Please ask for assistance to allow staff to disinfect any products touched but not purchased.
For a more detailed list of added protocols see below letter
We have staggered our appointment scheduling to limit interactions with other clients or therapists and have also added time between appointments to allow time for additional disinfecting. With this on line booking will not be available for the near future.
We always try to emphasize the importance of not missing or late cancelling your scheduled appointments out of consideration for your Therapist`s time and the impact on their compensation, but now with the staggering of appointments and extra time between, the importance of this is enhanced even more. Of course, if you’re not feeling well or show any other symptoms the day of your appointment, then you MUST cancel.
There are some positives. Times like these gives us a moment to reflect. We already knew we had very many special, caring clients but in this unprecedented time, with so many facing hardships and uncertainty, we`ve been blessed with so many of you wishing us well and showing so much support even though your lives have also seen so much disruption. We just want to again say thank you and let you know how much this means to us.
We also took a leap of faith, confident that we would be able to survive this and took this time to completely rip out the wall between us and our neighbors and reconstruct with greatly upgraded sound proofing to be able to enhance the tranquility of your sessions and your overall experience at Ka lani. We also put on a fresh coat of paint. Having the time and opportunity to be able to complete this large project was something we thought wouldn`t have been possible, but it`s the old when life gives you lemons ..............make lemonade...............
To all our Monthly Maintenance Clients:
We will be automatically reactivating your accounts with the normal cycle beginning on June 1st. If you are unable to come in because of Covid 19 related reasons or not yet ready to resume, please call our office to reschedule this start date.
We are manning the phones and booking appointments. We truly appreciate the understanding and support of all of you and look forward to seeing you.
It`s been a real long nine weeks.
Thank you for being a part of our family. We value your trust and loyalty.
We can`t wait to see you!
Kelly & Brian Lavallee
Added staff protocols:
Clients will be briefed on changes mandated by the Governors` task force at time of booking and then sent a Covid 19 related questionnaire 24 hours prior to your appointment. All clients and staff are required to wear face masks, clients are asked to bring their your own if possible, if they don`t have one Ka lani will provide one. Clients will not need to wear a mask when lying face down. Instruct clients to enter the practice only 3 minutes before their appointment, Clients will be asked to voluntarily have their temperature scanned (non-contact thermal forehead scanner) and sign that they have read the questionnaire and acknowledge not having answered “yes” to any off the questions. Inform client that their Therapist will be waiting to greet them and bring them into a treatment room (or bathroom first) bypassing the waiting room.
Stagger booking appointment to minimize contact with other clients or therapists and also add time between appointments to allow for additional disinfecting.
These are the questions clients will be asked when booking over the phone, when confirming the appointment thru text and email and also, when checking in for appointments.
a. Have you been confirmed positive for COVID-19?
b. Are you currently experiencing or recently experienced any acute
respiratory illness symptoms such as fever, cough, or shortness of
breath? Loss of taste or smell?
c. Have you knowingly been in close contact with any persons who have
been confirmed positive for COVID-19?
d. Have you knowingly been in close contact with any persons who have
traveled and are also exhibiting acute respiratory illness symptoms?
Added 2 plexiglass barriers for the front desk.
Added air purifiers with virus protection in rooms and out front.
Waterproof chair coverings which will be disinfected after each session.
Table liners will be used inside out for waterproof surface which will be wiped down after each session.
All table linens will be changed between each client as usual.
Sanitize room after each client with approved cleaner to include all areas touched by client and therapist. Including hard surfaces, door handles etc…
Staggering appointments to limit interactions.
Mandatory temperature checks for employees and voluntary checks for clients.
Signage reminding clients to social distance, to wear their mask at all times, and not to touch retail, ask for assistance so we can clean.
Email intake form to New (first time) clients to fill out before they come in.
Waiver form to sign with the questions on it, after the front desk goes over it with them.
Additional time between sessions for disinfecting.
No two-hour appointments at this time, to give therapists time to get use to wearing masks.
Masks at all times for therapists and clients, except when prone, tuck pillow case in around face cradle to create a hammock when prone.
Fold linens in on themselves when changing and take off gloves properly.
Sanitize out front area between clients, door handles/bathrooms etc.
Instruct clients not to come in no more than 3 minutes before their appointment.
After session remind clients of the importance of social distancing, and to call us if they show virus symptoms within 2 or 3 days after their appointment.
Front desk will remind clients at checkout, if they are sick before the next appointment. Please call us as soon as possible to reschedule
Remove chair pillow, jewelry dish, store needed items in sideboards.
Ask clients to pre-pay over the phone.
Using only one pen that is sanitized after each use.
Hand sanitizer station outside front doors, at front desk, in break room and in every treatment room.
Make sure clients have an understanding that we need to do this to keep them and our staff safe, and thank them for their understanding.
It`s been a long scary stretch but hopefully we can all come out of this stronger and even better than before.
Our communities have been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our practice’s commitment to your safety.
Cleanliness and disinfecting surfaces have always been routine in our practice and we`ve have been working hard for weeks to have a solid plan of heightened protocols in place, to be sure we could reopen safely when Governor Sununu deemed conditions warrant reopening. Our commitment from the start has been to only move forward with a reopening once we’re confident we can do so safely for both our clients and staff alike. We have been looking at every available piece of data — including local cases, near and long‑term trends, and guidance from national and local health officials. These are not decisions we rush into. That said, we are now very confident in our preparation for reopening.
We have received many phone calls and are well aware of how many of you are ready and in great need of again receiving treatments. During this time, we have felt helpless and it has been very difficult for us to not be able to provide the help so many of you need and rely on for day to day functionality.
We ask that you please be patient and understand that we will do our best to accommodate your scheduling needs as we know many of you are anxious to get back into our office. As mentioned above, during this time we have implemented additional safety precautions to help protect our patients and staff.
We are very aware of the need of relaxation and tranquility in your appointments and although there are many added safety protocols, as a client, the additions will be minimal, most will be completed by our staff. You, our clients, will be briefed on changes mandated by the Governor`s task force on reopening at time of booking and then sent an email reminder and called 24 hours prior to your appointment, at which time clients will be asked to prepay their appointment. All clients and staff are required to wear face masks, please bring your own if possible, if you don`t have one Ka lani will provide you with one. Clients will not need to wear a mask when lying prone (face down). We also ask you to enter the practice only 3 minutes before your appointment, at which time you will be asked to voluntarily have your temperature scanned (non-contact thermal forehead scanner) and sign that you have read the questionnaire and acknowledge not having answered “yes” to any off the questions. Your Therapist will be waiting to greet you and bring you into a treatment room (or bathroom first) bypassing the waiting room.
Retail products are available for sale. Please ask for assistance to allow staff to disinfect any products touched but not purchased.
For a more detailed list of added protocols see below letter
We have staggered our appointment scheduling to limit interactions with other clients or therapists and have also added time between appointments to allow time for additional disinfecting. With this on line booking will not be available for the near future.
We always try to emphasize the importance of not missing or late cancelling your scheduled appointments out of consideration for your Therapist`s time and the impact on their compensation, but now with the staggering of appointments and extra time between, the importance of this is enhanced even more. Of course, if you’re not feeling well or show any other symptoms the day of your appointment, then you MUST cancel.
There are some positives. Times like these gives us a moment to reflect. We already knew we had very many special, caring clients but in this unprecedented time, with so many facing hardships and uncertainty, we`ve been blessed with so many of you wishing us well and showing so much support even though your lives have also seen so much disruption. We just want to again say thank you and let you know how much this means to us.
We also took a leap of faith, confident that we would be able to survive this and took this time to completely rip out the wall between us and our neighbors and reconstruct with greatly upgraded sound proofing to be able to enhance the tranquility of your sessions and your overall experience at Ka lani. We also put on a fresh coat of paint. Having the time and opportunity to be able to complete this large project was something we thought wouldn`t have been possible, but it`s the old when life gives you lemons ..............make lemonade...............
To all our Monthly Maintenance Clients:
We will be automatically reactivating your accounts with the normal cycle beginning on June 1st. If you are unable to come in because of Covid 19 related reasons or not yet ready to resume, please call our office to reschedule this start date.
We are manning the phones and booking appointments. We truly appreciate the understanding and support of all of you and look forward to seeing you.
It`s been a real long nine weeks.
Thank you for being a part of our family. We value your trust and loyalty.
We can`t wait to see you!
Kelly & Brian Lavallee
Added staff protocols:
Clients will be briefed on changes mandated by the Governors` task force at time of booking and then sent a Covid 19 related questionnaire 24 hours prior to your appointment. All clients and staff are required to wear face masks, clients are asked to bring their your own if possible, if they don`t have one Ka lani will provide one. Clients will not need to wear a mask when lying face down. Instruct clients to enter the practice only 3 minutes before their appointment, Clients will be asked to voluntarily have their temperature scanned (non-contact thermal forehead scanner) and sign that they have read the questionnaire and acknowledge not having answered “yes” to any off the questions. Inform client that their Therapist will be waiting to greet them and bring them into a treatment room (or bathroom first) bypassing the waiting room.
Stagger booking appointment to minimize contact with other clients or therapists and also add time between appointments to allow for additional disinfecting.
These are the questions clients will be asked when booking over the phone, when confirming the appointment thru text and email and also, when checking in for appointments.
a. Have you been confirmed positive for COVID-19?
b. Are you currently experiencing or recently experienced any acute
respiratory illness symptoms such as fever, cough, or shortness of
breath? Loss of taste or smell?
c. Have you knowingly been in close contact with any persons who have
been confirmed positive for COVID-19?
d. Have you knowingly been in close contact with any persons who have
traveled and are also exhibiting acute respiratory illness symptoms?
Added 2 plexiglass barriers for the front desk.
Added air purifiers with virus protection in rooms and out front.
Waterproof chair coverings which will be disinfected after each session.
Table liners will be used inside out for waterproof surface which will be wiped down after each session.
All table linens will be changed between each client as usual.
Sanitize room after each client with approved cleaner to include all areas touched by client and therapist. Including hard surfaces, door handles etc…
Staggering appointments to limit interactions.
Mandatory temperature checks for employees and voluntary checks for clients.
Signage reminding clients to social distance, to wear their mask at all times, and not to touch retail, ask for assistance so we can clean.
Email intake form to New (first time) clients to fill out before they come in.
Waiver form to sign with the questions on it, after the front desk goes over it with them.
Additional time between sessions for disinfecting.
No two-hour appointments at this time, to give therapists time to get use to wearing masks.
Masks at all times for therapists and clients, except when prone, tuck pillow case in around face cradle to create a hammock when prone.
Fold linens in on themselves when changing and take off gloves properly.
Sanitize out front area between clients, door handles/bathrooms etc.
Instruct clients not to come in no more than 3 minutes before their appointment.
After session remind clients of the importance of social distancing, and to call us if they show virus symptoms within 2 or 3 days after their appointment.
Front desk will remind clients at checkout, if they are sick before the next appointment. Please call us as soon as possible to reschedule
Remove chair pillow, jewelry dish, store needed items in sideboards.
Ask clients to pre-pay over the phone.
Using only one pen that is sanitized after each use.
Hand sanitizer station outside front doors, at front desk, in break room and in every treatment room.
Make sure clients have an understanding that we need to do this to keep them and our staff safe, and thank them for their understanding.
